How to Get Started

Follow these Four Simple Steps

Download the Free Mobile App

Download the t:connect mobile app on your smartphone by clicking the badges below or visiting Google Play or the App Store, searching for “Tandem Diabetes,” and selecting “t:connect mobile” from the results.

Enable Mobile Connection

To enable Bluetooth on your t:slim X2 insulin pump, unlock the pump screen, tap OPTIONS, select Device Settings, and then select Bluetooth Settings. Tap the toggle to turn on the Mobile Connection.

Note: If you don't see Bluetooth Settings in the menu on your insulin pump, visit the customer portal to update your insulin pump to the latest software (you may need a prescription and training).

Login to the Mobile App

Enter your existing t:connect web application credentials on the t:connect mobile app login screen. If you don’t already have an account, you can create a login and password in the t:connect mobile app.

Note: This can take minutes, hours, or days depending on when you last uploaded to the t:connect web application and how much data is stored on your insulin pump.We strongly suggest uploading your pump data to the t:connect web application via a USB cable before starting the next pairing step.

Pair with Your Insulin Pump

Follow the prompts on the t:connect mobile app to pair your smartphone with your t:slim X2 insulin pump. For detailed pairing instructions, view our Quick Reference Guide or watch the instructional video in the sidebar. Only one device can be paired with the t:connect mobile app at a time.

Note: After you have synced the t:connect mobile app to your insulin pump, the data will upload to your t:connect account.

Instructional Video

Watch this video to learn how to pair the t:connect mobile app to your t:slim X2 insulin pump.

Need Help?

If you need additional help, please visit our Support Center for frequently asked questions, tips, and troubleshooting.

Get Support

The information on the t:connect mobile app display may not be identical to the current status of your pump. Wireless uploads from the t:connect mobile app to the cloud-based t:connect web application require a compatible phone and an internet or wireless data connection. Uploads to the t:connect web application do not take place in real time and should not be relied upon by healthcare providers or caregivers for remote patient monitoring. Standard carrier data rates may apply.

Important Safety Information
RX ONLY. The t:slim X2 insulin pump with interoperable technology is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is intended for single patient use. The pump is indicated for use with NovoLog or Humalog U-100 insulin. The pump is indicated for use in individuals 6 years of age and greater. Users of the pump must: be willing and able to use the insulin pump and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts. The t:slim X2 pump must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.

t:connect mobile app: The feature set available within the t:connect mobile app is dependent on the pump software version and the compatible smartphone’s model and operating system (OS).

The Display and Data Upload feature set provides a secondary display of pump and continuous glucose monitoring (CGM) information, including display of your pump alerts and alarms, and enables wireless uploading of pump and CGM data to the Tandem cloud through an internet or wireless data connection. Standard carrier data rates may apply.
The Bolus Delivery plus Display and Data Upload feature set additionally allows users to request, stop, and cancel a bolus on the pump from the t:connect mobile app. At least one smartphone security setting must be enabled to utilize the Bolus Delivery feature of the t:connect mobile app.
WARNING: Always rely on your pump to make therapy decisions when using a smartphone that is incompatible with the Bolus Delivery feature.
PRECAUTIONS: Always rely on your pump to make therapy decisions if using a smartphone that is incompatible, the smartphone is lost or damaged, or the smartphone loses Bluetooth® connectivity with your pump. Important pump alerts and alarms are only received as app notifications when enabled and the app is either active or running in the background.