• Customer Support

    We are here for you every step of the way.

    All of the research and in-depth conversations we had with people with diabetes and health care providers in the development of our products didn't just result in the sleek design and easy-to-use interface of our pumps. You also told us what you expect from a quality customer support organization‚Ķ and we listened.

    Whether you are researching insulin pumps and just want to learn more about our products, or you already have a Tandem insulin pump and need information or supplies, we are here for you every step of the way.

    Contact Support Information Block
  • Interested in a Tandem pump?

    Our customer sales specialists are ready to answer any questions you have, and to work with your health insurance company to minimize the efforts needed to get you started with a new Tandem pump.

    Insurance coverage

    We have a team of experienced insurance specialists ready to assist you. Click "Get Started" below and fill out the Patient Information/AOB form. This form doesn't obligate you in any way. It simply gives us the information and permissions required to work on your behalf and determine the best insurance coverage available for your new pump. We can also take your information over the phone. Click below, or give us a call at 1-877-801-6901.


    What do people like most about their Tandem pump?

    In addition to the color touch screen and its simple-to-learn and simple-to-use interface, our pumps have a number of other features our customers say set them apart from the rest.


    Tandem pumps near you

    Want to see one of our pumps in person?  Come see us at one of the many diabetes events happening across the country.


    Already have a Tandem pump?

    Our customer support team and clinical diabetes specialists are here to support those using and working with our insulin pumps. We understand that your lives are busy, and our goal is to get you the help you need without slowing you down.

    Tandem pump training

    Even though our products are simple to learn and simple to use, we offer every new customer personal pump training.

    24/7 Support

    We put as much effort into standing behind our products as we do into designing them. Our #1 rated San Diego, California-based Customer Support Team is staffed by highly-trained, enthusiastic representatives, many of whom use insulin pumps themselves. Customer support is available 24 hours a day, 365 days a year.

    Question about your insurance claims?

    We have a staff of experts in the area of claims reimbursement who are here to ensure your insurance provides the promised coverage, and to help you with any billing questions.

    Need to order supplies?

    Our Customer Support Team is ready to help you out.  Just give us a call and we will get you what you need.

    Call us. We can help. 1-877-801-6901

  • 4-Year Warranty and Travel Loaner Program

    All Tandem pumps are covered by a 4-year warranty.  Tandem also offers a Travel Loaner Program which allows you to borrow a backup pump for the duration of a trip. For more information, give us a call at (877) 801-6901.