• Customer Support

    We are here for you every step of the way.

    All of the research and in-depth conversations we had with people with diabetes and health care providers in the development of the t:slim® Insulin Pump didn't just result in the sleek design and easy-to-use interface of the pump. You also told us what you expect from a quality customer support organization… and we listened.

    Whether you are researching insulin pumps and just want to learn more about our products, or you already have a t:slim Insulin Pump and need information or supplies, we are here for you every step of the way.

    Contact Support Information Block
  • Interested in a t:slim Pump?

    Our customer sales specialists are ready to answer any questions you have, and to work with your health insurance company to minimize the efforts needed to get you started with a new t:slim Pump.

    Insurance Coverage

    We have a team of experienced insurance specialists ready to assist you. Click "Get Started" below and fill out the Patient Information/AOB form. This form doesn't obligate you in any way. It simply gives us the information and permissions required to work on your behalf and determine the best insurance coverage available for your new pump. We can also take your information over the phone. Click below, or give us a call at 1-877-801-6901.

    GET STARTED

    What do people like most about the t:slim Pump?

    In addition to the color touch screen and its easy-to-learn and easy-to-use interface, the t:slim Pump has a number of other features our customers say set it apart from the rest.

    WHY SWITCH?

    t:slim Pump on the Road

    Want to see a t:slim Pump in person?  Come talk to us in person at one of the many events happening across the country.

    EVENTS

    Already have a t:slim Pump?

    Our customer support team and clinical diabetes specialists are here to support those using and working with the t:slim Insulin Pump. We understand that your lives are busy, and our goal is to get you the help you need without slowing you down.

    t:slim Pump Training

    Our customers have told us that the t:slim Pump is easy to learn and easy to use. Our experienced clinical team is excited to show you why. When you receive your t:slim Pump, our trainers will provide the assistance you and your prescriber need to get you up and pumping in no time.

    24/7 Support for your t:slim Pump

    Our Technical Support Team, many of whom use insulin pumps themselves, is available 24/7 from our headquarters in San Diego, California. Have a question at 11:59 PM on New Year's Eve? No problem. Tandem's friendly technical support team will be here for you.

    Question about your insurance claims?

    We also have a staff of experts in the area of claims reimbursement who are here to ensure your insurance provides the promised coverage, and to help you with any billing questions.

    Need to order supplies?

    Our customer support team is ready to help you out.  Just give us a call and we will be sure to get you what you need.
     

    Call us. We can help. 1-877-801-6901

  • 24-hour Product Replacement and Travel Loaner Programs

    The t:slim Insulin Pump is covered by a 4-year warranty, which includes our 24-hour Product Replacement Program. If you will be traveling outside of the areas serviced by the 24-hour Product Replacement Program, Tandem also offers a Travel Loaner Program which allows you to borrow a backup t:slim Pump for the duration of your trip. For more information, give us a call at (877) 801-6901.