Obsolete Pump Models

The t:slim, t:slim G4, and t:flex insulin pumps are no longer in production. Ordering of supplies, including t:flex cartridges, through Tandem Diabetes Care will no longer be available and Customer Technical Support will no longer provide immediate, live support after July 1, 2023.

Technical Support

Access and browse an extensive library of educational and self-help materials, including user guides and helpful videos, to help you get the most out of your insulin pump.

Request Support Online

Please fill out the following form to request support for your t:slim, t:slim G4, or t:flex insulin pump. A customer service specialist will contact you within (or up to) 24 hours.

Note: Please provide the serial number for your insulin pump in the form field below. If the pump in your possession is currently turned off, the serial number can be found on the back of the pump, where the cartridge slides on, and below the barcode. If your pump is powered on, tap Options, My Pump, and then Pump Info to find the number.

Pump User's First Name

Pump User's Last Name

Date of Birth

Email Address

Zip Code

Phone Number

Parent/Guardian's Full Name (if applicable)

Brief Description of Issue

Pump Serial Number

Consent

Pump Renewal

If you haven’t already, you can upgrade to a t:slim X2 insulin pump with Control-IQ technology.

Explore Control-IQ Technology

Important Safety Information

RX ONLY. The t:slim X2 pump and Control-IQ technology are intended for single patient use. The t:slim X2 pump and Control-IQ technology are indicated for use with NovoLog or Humalog U-100 insulin. t:slim X2 insulin pump: The t:slim X2 insulin pump with interoperable technology is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is indicated for use in individuals 6 years of age and greater. Control-IQ technology: Control-IQ technology is intended for use with compatible integrated continuous glucose monitors (iCGM, sold separately) and alternate controller enabled (ACE) pumps to automatically increase, decrease, and suspend delivery of basal insulin based on iCGM readings and predicted glucose values. It can also deliver correction boluses when the glucose value is predicted to exceed a predefined threshold. Control-IQ technology is intended for the management of Type 1 diabetes mellitus in persons 6 years of age and greater.

Warning: Control-IQ technology should not be used by anyone under the age of 6 years old. It should also not be used in patients who require less than 10 units of insulin per day or who weigh less than 55 pounds.

Control-IQ technology is not indicated for use in pregnant women, people on dialysis, or critically ill patients. Do not use Control-IQ technology if using hydroxyurea. Users of the t:slim X2 pump and Control-IQ technology must: use the insulin pump, CGM, and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts, alarms, and reminders. The t:slim X2 pump must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.

Obsolete Pump Models

Technical Support

Pump Renewal

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Connected Care

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