Cybersecurity

At Tandem Diabetes Care, the safety and security of our customers' personal data and medical information is a top priority. Our commitment extends beyond providing innovative insulin delivery solutions; it includes safeguarding your privacy and ensuring the integrity of our systems. Below, we outline our approach to cybersecurity and the measures we take to protect your information.

Our Commitment to Cybersecurity

At Tandem, we understand the critical importance of cybersecurity in the healthcare industry. We are dedicated to maintaining robust defenses to protect against unauthorized access, data breaches, and other potential threats that could compromise your privacy and safety.

Security Features of Our Products

Our insulin delivery systems are designed with multiple layers of security features to ensure the highest level of protection for our users. These features include:

  • Encryption: All sensitive data transmitted between devices and our servers is encrypted using industry-standard protocols to significantly reduce the risk of interception by unauthorized parties.
  • Authentication: Access to our devices and online platforms is protected through strong authentication mechanisms, ensuring that only authorized users can access sensitive information.
  • Secure Software Development: We adhere to best practices in secure software development to minimize vulnerabilities and ensure the reliability and safety of our products.

Continuous Monitoring and Response

We use the latest monitoring tools and techniques to quickly spot and tackle any security issues. Our cybersecurity team is always on the lookout, constantly checking and improving our defenses to stay ahead of new threats. With 24/7 monitoring, we're always on guard to keep our systems, and your personal information, safe and secure.

Staying Ahead of Emerging Threats

We are vigilant about staying abreast of current incidents and emerging cyber threats. This proactive approach allows us to continuously adapt and enhance our cybersecurity measures to protect your personal information and ensure the safety and reliability of our insulin delivery systems.

Employee Training and Awareness

We believe education and awareness are key to strong cybersecurity. That’s why we offer resources and guidance focused on helping our employees grasp best practices for safeguarding sensitive information and using our systems securely. Our security awareness efforts are deeply integrated with our company culture to ensure they resonate and make a real impact.

Reporting Security Concerns

If you believe you have discovered a security vulnerability in any of our products or systems, we encourage you to report it to our dedicated security team. We take all reports seriously and work quickly to investigate and address any issues identified.

How to Contact Us

If you have any questions or concerns regarding cybersecurity at Tandem Diabetes Care, or have a security concern to report, please contact us at cybersecurity@tandemdiabetes.com. We are here to assist you and ensure your peace of mind regarding the security of our products and your personal information.

Stay Informed

We are committed to transparency regarding our cybersecurity practices and will update this page with any relevant information or changes. Your trust is essential to us, and we are dedicated to earning and maintaining it through our ongoing commitment to cybersecurity excellence.

Thank you for choosing Tandem Diabetes Care. Your safety and security are our top priorities.