To enhance functionality and utilize all available features, please follow the integration instructions provided below to connect your CGM sensor.
Place Pump in Storage Mode
You can only have one pump connected to your continuous glucose monitoring (CGM) session at a time. In order to disconnect the previous pump from your existing CGM sensor session, it is important that you DO NOT manually stop the sensor session on your previous pump.
Instead, connect your previous pump to its power source and hold down the Pump button for 30 seconds to place the pump into Storage Mode.
Connect to Your Sensor
Whether you are continuing a current CGM sensor session or starting a new one, you will need to connect your replacement pump to a CGM sensor. Select your sensor type from the options below for specific instructions.
Note: These instructions are provided as a reference tool for pump users and caregivers who are already familiar with the use of an insulin pump and with insulin therapy in general. Not all steps are shown. For more detailed information, please refer to the pump’s user guide.
Dexcom G6
View InstructionsDexcom G7
View InstructionsTo keep your account in good standing, please follow these steps to prepare your previous insulin pump for shipment back to Tandem Diabetes Care.
The replacement pump you received may have software features that were not included on your previous pump.
If you have any questions regarding this pump replacement process, please contact Tandem Technical Support or your healthcare provider.
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