Set Up Your New Pump
For a seamless start with your replacement pump, please take a moment to read through and follow the setup instructions provided below.
Before You Begin
Save Your Pump Settings
Make sure you have your current pump settings written down or printed from the Tandem Source platform. If you already have an account, please be sure to use your existing login credentials and do not create a new account.
Log in to the Tandem Source platform
Click on Reports in the navigation sidebar
Click on Pump Settings category and then the Print icon
Check Software Version
Your replacement pump may intentionally have a different software version than your previous pump. Visit the Tandem Source platform and check the My Pump section to see if a software update is available or if training is required before you begin using your replacement pump.
Let’s Get Started
Prepare Your New Pump
This section will walk you through how to prepare your replacement pump, providing valuable instructions and tips to help resume insulin therapy.
Note: These instructions are provided as a reference tool for pump users and caregivers who are already familiar with the use of an insulin pump and with insulin therapy in general. Not all steps are shown. For more detailed information, please refer to the pump’s user guide.
Apply the Insulin Pump Support sticker to the back of the pump
Connect the replacement pump to its power source to turn it on
Enter your saved settings into your replacement pump
Fill and load a new cartridge — view instructions
Resume insulin delivery
If using continuous glucose monitoring (CGM), it’s important to connect your CGM sensor to your new replacement pump, so you can resume therapy.
Additional Resources
The replacement pump you received may have software features that were not included on your previous pump.
Questions?
If you have any questions regarding this pump replacement process, please contact Tandem Technical Support or your healthcare provider.
Get Support