When you see the Out of Range (OOR) alert, your t:slim X2 insulin pump and continuous glucose monitoring (CGM) sensor are not communicating. By default, this alert appears 20 minutes after the connection is lost, but you can adjust this time interval to suit your needs. This alert will continue to occur until the pump and sensor are back in range.
While the pump and sensor are disconnected, Control-IQ technology will continue to work for up to 20 minutes. After 20 minutes, the pump will revert to delivering insulin based on your Personal Profile settings until the sensor connection is established again or sensor readings resume.
Note: If sensor glucose readings are unavailable on your pump, check your blood glucose (BG) using a BG meter and treat low or high glucose as necessary. Do not ignore symptoms of high or low glucose.
How to Troubleshoot
- Keep your pump and sensor within 20 feet of each other without obstruction
- Ensure the pump screen is facing out, and the pump is on the same side of your body as the sensor, to help establish the connection again
- Tap OK to close the alert screen
How to Adjust OOR Alert
- From the Home screen, tap OPTIONS and then the down arrow
- Tap My CGM and then CGM Alerts
- Tap Out of Range
- Tap Alert Me After and use the keypad to enter desired time
- Tap the blue checkmark to save the new time
- Tap the green checkmark to save settings
Always refer to the user guide for important safety information and detailed step-by-step information about alerts on your t:slim X2 insulin pump.
