The Power Source Alert indicates that the t:slim X2 insulin pump is experiencing difficulty charging, likely due to an insufficient power supply from the charging source. To troubleshoot this issue, follow the steps provided below.
Note: Tandem Diabetes Care does not recommend using third-party wall adaptors or cables to charge the t:slim X2 insulin pump. If needed, please purchase new charging supplies.
Switch to Different Power Source
Using a Laptop
- Try using a different USB port on your laptop
- Make sure the laptop is connected to a power source
Using an Outlet
- Try using a different wall outlet
- Make sure you are using a Tandem-provided wall adapter and cable
- You may need to leave the pump plugged in for up to 30 minutes for the alert to clear and the pump to begin charging. If the alert occurs again, try charging the pump for an additional 30 minutes using a different wall adapter.
Always refer to the user guide for important safety information and detailed step-by-step instructions on how to troubleshoot t:slim X2 insulin pump alerts. A full list of pump alerts can be accessed in the user guide.
