When using a Dexcom continuous glucose monitoring (CGM) system with your Tandem Diabetes Care insulin pump, it’s important to note when the pump will not accept calibration values from your Dexcom sensor, since it may impact how you manage your diabetes.
If you are experiencing calibration issues, please contact Dexcom Customer Support or submit a service request for a replacement sensor.
Important Note About CGM Support
Dexcom and Tandem have agreed which system issues are best handled by each company, including which company is responsible for reporting those events to the appropriate regulatory authority. To help ensure that the required reporting takes place in a timely fashion, customers may need to contact Dexcom for some issues and Tandem for others. Learn which continuous glucose monitoring (CGM) issues are specific to the sensor or the insulin pump, and which company to contact.
