In order to store or ship your t:slim X2 insulin pump, you'll need to place the pump in storage mode. Please use the following steps:
- Plug a Tandem USB cable into the micro-USB port of your t:slim X2 insulin pump and then connect the other end of the cable to a power source
- If properly connected, you should hear an audible alert and see a charge symbol (lightning bolt) on the battery level indicator of the pump
- Press and hold the Screen On/Quick Bolus button on the pump for approximately 30-40 seconds
- Release the button after the pump beeps or vibrates three times
- To confirm the pump is in Storage Mode, unplug your pump from the power source and press the Screen On/Quick Bolus button again. The screen should not illuminate.
- If the screen illuminates, repeat steps 1-5 again
Watch the following video for visual instructions on this process:
To turn your t:slim X2 insulin pump back on, simply connect it to a power source. It may take up to a minute for the pump to turn back.
Note: All of your Personal Profile information and Dexcom G6 CGM transmitter ID will be saved while your t:slim X2 insulin pump is turned off, but your Insulin on Board (IOB) will not. When your pump is turned back on, you will need to load a new cartridge to resume insulin delivery. If you have an active CGM session on your mobile app when your pump is turned on, you should start a new CGM session on your pump after waiting 20 minutes. You do not need to enter your sensor code again.
