Customers who purchase their infusion sets and cartridges directly from Tandem Diabetes Care may place supply reorders using the Tandem Source platform. When you log into your Tandem Source account, if you are eligible for a supply reorder, you will see it listed on the Orders screen.
Use the following instructions to confirm and process your supply order:
- Click Supply Reorder to begin
- Confirm your information and make any necessary changes, such as updating your shipping address, as you won’t be able to make edits later in the process
- Confirm your insurance provider information and, if needed, upload photos of the front and back of your insurance card
- Click Continue
- Review your last supply order and if everything is correct, click Confirm Order
Note: If you want to change your supply order, please call our Supply Team at (877) 801-6901.
- We will work with your insurance provider to determine your estimated patient responsibility. Once your order is processed, you will receive an email prompting you to submit payment.
- Log back into your Tandem Source account and select the payment option under available activities
- Choose a Shipping Method and Payment Method
- Confirm your Billing Information and click Checkout to complete your order
You will receive an email with your receipt, and a separate email with tracking information will be sent once your order has shipped.
