If you use the Tandem Mobi system for therapy management, it is recommended to delete the t:connect mobile app from your smartphone.
For users managing therapy with the t:slim X2 insulin pump, please note that the Tandem Mobi mobile app cannot be installed on your smartphone if you want full functionality from the t:connect mobile app. If it is installed:
- The t:connect mobile app will be disabled
- You will not be able to view your pump data from the t:connect mobile app
- You will not be able to bolus from the t:connect mobile app
- No alerts, alarms, reminders, or malfunctions from the t:slim X2 insulin pump will be viewable from the t:connect mobile app
- You will be logged out of your Tandem Diabetes Care account
- Tandem Source will not receive wireless data uploads from the pump
If you receive this notification that the mobile app has been disabled:
- Use your t:slim X2 insulin pump for all therapy decisions
- Deactivation of the mobile app does not impact pump functionality
- Ensure the pump's sound volume is set to avoid missing alerts and alarms
- Connect the pump to your computer to upload data to Tandem Source
The t:connect mobile app can be enabled again for use with the t:slim X2 insulin pump after the Tandem Mobi mobile app is removed from your smartphone.
Always refer to the user guide for important safety information and detailed step-by-step instructions on how to troubleshoot t:slim X2 insulin pump alerts and alarms. A full list of alerts and alarms can be accessed in the user guide.
