Tandem Upgrade Program

* With optimized correction factor based on “rule of less than 1600”.

References

1. Kovatchev BP, Singh H, Mueller L, Gonder-Frederick LA. Biobehavioral Changes Following Transition to Automated Insulin Delivery: A Large Real-life Database Analysis. Diabetes Care. 2022;45(11):2636-2643.

2. Pinsker JE, Singh H, Graham R, et al. Significant Reductions in Adverse Events and Hospitalizations with Control-IQ Technology in Pediatric Users with Type 1 Diabetes: Results from the CLIO Study. Poster presented at International Society for Pediatric and Adolescent Diabetes 47th Annual Conference; October 13-1S, 2021; Virtual.

3. Messer LH, Breton M. Therapy Settings Associated with Optimal Outcomes for t:slim X2 with Control-IQ Technology in Real World Clinical Care. Diabetes Technol Ther. 2023;25(12):877-882. doi: 10.1089/dia.2023.0308.

4. Kudva YC, Laffel LM, Brown SA, et al. Patient-Reported Outcomes in a Randomized Trial of Closed-Loop Control: The Pivotal International Diabetes Closed-Loop Trial. Diabetes Technol Ther. 2021;23(10):673-683. doi: 10.1089/dia.2021.0089.

Program Terms and Conditions

Participants in the Tandem Upgrade Program ("Program") must be able to cover the costs of supplies for the duration of their original pump's existing warranty ("Program Period"), either through their current insurance plan or other standard payment options. Purchase of supplies directly from Tandem is not required; in most cases participants can continue to purchase supplies from their current distributor. Insurance verification, including confirmation of duration of the participant's current pump warranty, and a prescription will be required to start the Program. Payment plans are not available in connection with the Program.

Program terms and conditions are subject to change at any time, without notice. Limitations apply. A valid prescription is required. This offer is not available for people under 2 years of age. Offer is not valid for: members of a Kaiser Permanente Health Plan; members of health plans or insurance contracts that prohibit this Program; residents of any state where prohibited by law; persons residing outside the United States and Puerto Rico or where otherwise prohibited; and customers on a Tandem payment plan.

Customers Switching to Tandem from a Non-Tandem Pump

The Program is available for non-Tandem pump users with at least six months remaining on the warranty of their current pump to switch under the Program for a program fee of $999. Offer not available to individuals with in-warranty pumps who are eligible for a new pump through their insurance plan or for any person insured or subject to reimbursement in any party by Medicaid, Medicare, Tricare, or any other federal or state health programs. The remaining warranty duration of participant's existing pump will apply to the Tandem pump received through the Program. Warranty support for the Tandem pump during the Program Period shall be in accordance with the warranty accompanying the Tandem Pump.

Customers switching to a Tandem pump from a non-Tandem, in warranty pump will have 90 days from receipt of the Tandem pump to determine if they prefer the Tandem pump or their current, non-Tandem pump. Customers who decide to return the Tandem pump within the 90-day return period are eligible for a refund of the Program fee minus a $199 administrative fee. Customers who decide to keep the Tandem pump must return the Tandem pump at the expiration of their non-Tandem pump's warranty. Failure to return the Tandem pump within 90 days of the warranty expiration will result in a charge for the full cash price of the Tandem pump, less the prior one-time payment of the Program fee.