Dexcom G6
Find answers to common questions about using the Dexcom G6 CGM with your insulin pump.
Choose your pump
Tandem Mobi System
Connect Dexcom G6
View GuideLearn how to pair a Dexcom G6 CGM with your Tandem Mobi system.
Connection Tips
View GuideSee how to troubleshoot a lost sensor signal on the mobile app.
t:slim X2 Insulin Pump
Enter Transmitter ID
Learn how to enter the Dexcom G6 CGM transmitter ID in your t:slim X2 insulin pump.
Connect Dexcom G6
View GuideLearn how to pair your Dexcom G6 CGM sensor and transmitter to your t:slim X2 insulin pump.
Who to Contact for CGM Support
Dexcom Sensors
Issues include physical damage (e.g., broken, detached, missing sensor wire), no initial calibration, sensor failure during warmup, new sensor inserted but “No Restarts” (Alert
25) displayed, inaccurate CGM values, the calibration prompt will not clear, early sensor expiration, sensor failure after warmup, the pump displays “---“, the pump displays “Wait up to 3hrs”, the Dexcom Mobile App displays
“Sensor Error”, or calibration errors. Please
report the issue online or contact one of the support departments at
Dexcom.
FreeStyle Libre 2 Plus Sensor
Issues including any intentional or unintentional removal of the sensor prior to expiration of the 15-day wear period (e.g., sensor falls off, knocked off due to contact with an object,
removed due to error message, etc.) and for any sensor error message (e.g., “Scan Error Check Sensor”, “Sensor Error”, “Incompatible Sensor”, “Replace Sensor”), inaccurate CGM values, readings do not
match physical symptoms, or sensor failure during initial warm up period, contact Abbott at (888) 963-8038. For pump and sensor connection issues, contact the Tandem Diabetes Care Techincal Support Team at (877) 801-6901.
Dexcom Sensors
Issues include physical damage (e.g., broken needle, cannula, or needle retraction issues), deployment issue, or painful insertion. Please report the issue online or contact one of the support departments at
Dexcom.
FreeStyle Libre 2 Plus Sensor
Issues including physical damage to the sensor or applicator, sensor fall off during application, painful insertion (e.g., blood, soreness, or redness at the application site) contact
Abbott at (888) 963-8038
Dexcom Sensors
Issues include pairing failure on the Dexcom Mobile App, unintended once per day calibration mode, physical damage, latch issues, difficulty inserting or removing transmitter, low transmitter battery alert, transmitter failed, overheating, or shocking.
Please report the issue online or contact one of the support department at
Dexcom.
FreeStyle Libre 2 Plus Sensor
Not applicable.
Dexcom Sensors
Issues include a loss of connection only on the pump or only the pump displays an invalid Transmitter ID (Alert 29). Please contact the Tandem Diabetes Care Techincal Support Team at (877) 801-6901. If the Dexcom Mobile App is also not receiving data,
then Dexcom will handle these issues instead. Please report the issue online or contact one of the support departments at Dexcom.
FreeStyle Libre 2 Plus Sensor
Issues include errors that occur on the t:connect mobile app when attempting to activate the FreeStyle Libre 2 Plus sensor contact Abbott at (888) 963-8038.
Frequently Asked Questions
Important Safety Information
RX ONLY.
Indications for Use
Tandem Mobi insulin pump with interoperable technology: The Tandem Mobi insulin pump with interoperable technology (the pump) is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in persons requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is intended for single patient, home use and requires a prescription. The pump is indicated for use in individuals 6 years of age and greater.
Control-IQ technology: Control-IQ technology is intended for use with a compatible iCGM (sold separately) and ACE pump to automatically increase, decrease, and suspend delivery of basal insulin based on iCGM readings and predicted glucose values. It can also deliver correction boluses when the glucose value is predicted to exceed a predefined threshold. Control-IQ technology is intended for the management of Type 1 diabetes mellitus in persons 6 years of age and greater. Control-IQ technology is intended for single patient use. Control IQ-technology is indicated for use with NovoLog or Humalog U-100 insulin.
Warning: Control-IQ technology should not be used by anyone under the age of 6 years old. It should also not be used in patients who require less than 10 units of insulin per day or who weigh less than 55 pounds.
Control-IQ technology is not indicated for use in pregnant women, people on dialysis, or critically ill patients. Do not use Control-IQ technology if using hydroxyurea. Users of a Tandem insulin pump and Control-IQ technology must use the insulin pump, CGM, and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts, alarms, and reminders. The Tandem pump, and the CGM transmitter (when applicable) and sensor must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.
Important Safety Information
RX ONLY. The t:slim X2 insulin pump with interoperable technology is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The pump is able to reliably and securely communicate with compatible, digitally connected devices, including automated insulin dosing software, to receive, execute, and confirm commands from these devices. The pump is intended for single patient use. The pump is indicated for use with NovoLog or Humalog U-100 insulin. The pump is indicated for use in individuals 6 years of age and greater. Users of the pump must: be willing and able to use the insulin pump and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts. The t:slim X2 pump must be removed before MRI, CT, or diathermy treatment. Visit
tandemdiabetes.com/safetyinfo for additional important safety information.