Tech Tips
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First t:slim X2 Insulin Pump Users Update Their Pumps from Home
Upon FDA approval of Dexcom G5 Mobile CGM compatibility, thousands of existing t:slim X2 Insulin Pump users were able to add CGM integration to their pump from home using their personal computer, without waiting for their insurance to cover a new device.
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Off-The-Grid Charging Options to Power Your Pump in the Wild
We often get questions about what happens when Tandem pumpers are out with their #tsliminthewild away from power outlets. Learn more about options for remote charging!
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New t:connect Diabetes Management Application Portal for Healthcare Providers
Last week, we went live with a new set of features on the t:connect® Application with the release of the t:connect HCP Portal. This update was developed based on feedback from hundreds of clinicians and focuses on making data management simpler and more efficient.
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First Ever Remote Software Update for Insulin Pump using a PC
Last month we began rolling out our first-ever remote pump software update for t:slim Pumps purchased before April 2015 using the Tandem Device Updater! With the launch of this product, we are the first company to offer our customers the ability to add new features to their insulin pump from home using a personal computer.
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Customer Technical Support Specialists share what it’s like to work at Tandem
Customer Technical Support Specialists at Tandem respond to and manage technical support calls and emails, helping troubleshoot issues for pump users and their families. They investigate problems on an individual basis, thoroughly document each issue, and collaborate with Tandem field representatives across the country to ensure that each patient receives a timely and satisfactory resolution. They are also customer advocates who represent the customer’s needs internally. They’re looking to grow their team.
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How to Protect your Insulin Pump and Accessories from Cold Weather
The outdoor adventure crew at Connected in Motion has a few general suggestions that you can use, which may help keep your insulin safe when you are out in the cold this winter. And remember, Tandem insulin pumps are the only pumps with a temperature sensor that will warn you when the temperature inside the pump has reached a level that may have compromised the insulin in the cartridge.
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From time to time, we may pass along suggestions, tips, or information about other Tandem Diabetes Care insulin pump user experiences or approaches to the management of diabetes. Please note individual symptoms, situations, circumstances, and results may vary. Please consult your physician or qualified healthcare provider regarding your condition and appropriate medical treatment. Please read the Important Safety Information before using our products.