If you're experiencing difficulty maintaining the connection between your Dexcom G6 continuous glucose monitoring (CGM) system and your t:slim X2 insulin pump, it may be due to the following reasons:
- Your Dexcom transmitter is linked with your Dexcom receiver instead of your t:slim X2 pump. A single transmitter cannot be connected to more than one medical device at the same time. To help resolve the issue, turn off your Dexcom Receiver.
- A previous t:slim X2 insulin pump is still linked to your Dexcom transmitter. To help resolve the issue, place the previous insulin pump in Storage Mode.
- Your Dexcom transmitter and insulin pump are not within line-of-sight of each other. Ensure that your pump and transmitter are on the same side of your body, without any obstruction (including any body parts), and that your pump screen is facing away from your body.
- Your Dexcom transmitter is out of warranty. Dexcom does not guarantee accurate results from the transmitter beyond the 90-day warranty period, so you may need to replace the transmitter.
- Your Dexcom transmitter is not securely snapped into the purple holder
After trying any of these troubleshooting tips, be sure to give your insulin pump 10-15 minutes to reconnect to the Dexcom G6 CGM system.
Important Note About CGM Support
Dexcom and Tandem have agreed which system issues are best handled by each company, including which company is responsible for reporting those events to the appropriate regulatory authority. To help ensure that the required reporting takes place in a timely fashion, customers may need to contact Dexcom for some issues and Tandem for others. Learn which continuous glucose monitoring (CGM) issues are specific to the sensor or the insulin pump, and which company to contact.
