If your t:slim X2 insulin pump shuts down during a continuous glucose monitoring (CGM) session, don’t worry. The session information is stored on your Dexcom sensor and you can easily rejoin your existing sensor session once you turn the pump back on. To restart the CGM session, follow these steps:
- From the Home screen, tap OPTIONS and then the down arrow
- Tap My CGM and then Start Sensor
- For a Dexcom G6 sensor, tap SKIP when prompted to enter the sensor code. For a Dexcom G7 sensor, tap the checkmark when asked to rejoin the existing sensor session.
- After a few minutes, your pump will reconnect to your sensor session
Always refer to the user guide for important safety information and detailed step-by-step instructions for using Dexcom CGM with your t:slim X2 pump.
Important Note About CGM Support
Dexcom and Tandem have agreed which system issues are best handled by each company, including which company is responsible for reporting those events to the appropriate regulatory authority. To help ensure that the required reporting takes place in a timely fashion, customers may need to contact Dexcom for some issues and Tandem for others. Learn which continuous glucose monitoring (CGM) issues are specific to the sensor or the insulin pump, and which company to contact.
