Please wait at least 20 minutes after turning on your Tandem Diabetes Care insulin pump before starting a sensor session with your continuous glucose monitoring (CGM) system. If you do not wait at least 20 minutes after the pump has been removed from Storage Mode, a CGM error may occur.
Important Note About CGM Support
Dexcom and Tandem have agreed which system issues are best handled by each company, including which company is responsible for reporting those events to the appropriate regulatory authority. To help ensure that the required reporting takes place in a timely fashion, customers may need to contact Dexcom for some issues and Tandem for others. Learn which continuous glucose monitoring (CGM) issues are specific to the sensor or the insulin pump, and which company to contact.
