You might see this message if the email address you used to log in to the Tandem Source platform does not match the email address that we have on file for you in the Tandem Diabetes Care system.
Note: Try logging in to your account using the email address where you receive Tandem notifications.
Sometimes, this can be resolved by logging out of your Tandem Source account and then logging back in. If you receive this message again after logging back in, please contact Customer Technical Support so we can update your email address in our system to match your Tandem Source account email address.
