How to Update
You’ve chosen a convenient time to stop all insulin delivery and reviewed the Before You Begin checklist to minimize any disruptions in therapy. Now it is time to update the software on your insulin pump.
Download the Update Pump Software Quick Reference for a detailed visual guide or follow summary below.
/ ! \ DO NOT disconnect from the Internet, close the Tandem Mobi mobile app, or turn off your smartphone during the update process. Doing so could interrupt the software update, and your insulin pump may not function.
- Open the Tandem Mobi mobile app
- From the Navigation bar, tap Settings and then Pump
- Tap Pump Software Update
- Tap Download
- Once the download is complete, tap Next to continue
- Complete the Important Safety Information checklist and then tap Next
- Stop all insulin delivery (Actions menu) and disconnect your infusion set
- Return to Pump Software Update (Settings menu) and tap Next to continue
- Tap Install and then Install & Restart
- Once the software update is successful, tap Dismiss
Once the software update is successful, a cartridge will need to be loaded before insulin delivery can be resumed. Continue with the next article (see Step 3: How to Resume Therapy below) to follow the required steps.
Note: If you are experiencing technical issues during the software update process, contact the Software Team within Technical Support available 24 hours a day, 365 days a year.
Step 3
How to Resume Therapy
Follow these instructions to resume therapy on your Tandem Mobi system.
View Article
Software Updates
This guide provides important information and tips about how to update the software on your insulin pump.
